Niagara Multilingual Prevention/Education Problem Gambling Program

A Problem Gambling Project for Special Populations: Ethno-Cultural Communities, Addiction Services, Niagara Health System.


Established in 2000, the Niagara Multilingual Prevention/Education Problem Gambling Program was created to provide culturally and linguistically appropriate problem gambling services to the various ethno-cultural communities in Niagara. Particular attention has been placed on confidentiality.

The Program supports the needs of the ethno-cultural communities and provides a link with other related issues such as substance abuse or concurrent disorders, and has established a working network partnership amongst all Niagara Region multicultural communities, other services providers and Niagara Health System’s Addiction Services.

The Problem Gambling Multilingual Advisory Committee composed of members of the community with different cultural backgrounds provides support to this Program. This program is funded by the Ministry of Health Promoton, Chronic Disease Prevention and Health Promotion Branch.


A multi-lingual website in 12 different languages: Arabic, Chinese, English, Farsi, French, Hindi, Italian, Portuguese, Russian, Somali, Spanish and Urdu, which contains linguistically and culturally appropriate information, a confidential e-mail question/ answer forum, and links to other related sites.

Problem Gambling Training for:

  • Settlement workers

  • Cultural Interpreters

  • Social Service providers

  • Financial/Legal sectors

  • other services

Gambling and Problem Gambling Information/ Awareness Sessions for:

  • ethno-cultural communities

  • social service providers

  • financial/legal sector

  • community groups

  • ESL students and other services

Provision of multilingual Problem Gambling Educational Resources:

  • Brochures

  • Posters

  • Manuals

  • Handbooks, etc.

Problem Gambling Display Information Tables at various Community Events


All requests for problem gambling counselling are referred to Community Addiction Services of Niagara, CASN  (905-684-1859 begin_of_the_skype_highlighting              905-684-1859      end_of_the_skype_highlighting),  the designated problem gambling treatment centre for the Niagara Region.

Local Resources

  • Niagara Multilingual Prevention/Education Problem Gambling Program, Addiction Services, Niagara Health System: 905-378-4647 begin_of_the_skype_highlighting              905-378-4647      end_of_the_skype_highlighting x63849

  • Web site:

  • Norma Medulun, Regional Director, Addiction Services: 905-378-4647 begin_of_the_skype_highlighting              905-378-4647      end_of_the_skype_highlighting x63121
  • Myra Quinonez-Alfonso, Program Coordinator, Niagara Multilingual Problem Gambling Program: 905-378-4647 begin_of_the_skype_highlighting              905-378-4647      end_of_the_skype_highlighting x63849
  • Community Addiction Services of Niagara, Problem  Gambling Program: 905-684-1859 begin_of_the_skype_highlighting              905-684-1859      end_of_the_skype_highlighting

  • Gamblers’ Anonymous Niagara: 905-351-1616 begin_of_the_skype_highlighting              905-351-1616      end_of_the_skype_highlighting

  • Credit Counseling of Regional Niagara: 905-684-9401 begin_of_the_skype_highlighting              905-684-9401      end_of_the_skype_highlighting

Provincial Resources

  • Ontario Problem Gambling Helpline (24-hour referral): 1-888-230-3505 begin_of_the_skype_highlighting              1-888-230-3505      end_of_the_skype_highlighting

  • Centre for Addiction and Mental Health (CAMH) toll-free gambling counselling: 1-888-647-4414 begin_of_the_skype_highlighting              1-888-647-4414      end_of_the_skype_highlighting

  • 24-hour credit counselling: 1-800-267-2272 begin_of_the_skype_highlighting              1-800-267-2272      end_of_the_skype_highlighting

  • Web sites